PRIVACY NOTICE
Last updated: 8 September 2026
Tower Enforcement & Collection Services Ltd respects your privacy and is committed to protecting your personal information.
This notice explains how we collect, use and protect personal information when you visit our website, contact us, instruct us or are involved in a debt-recovery or enforcement matter.
WHO WE ARE
Tower Enforcement & Collection Services Ltd
Company number: 16906141
Registered office: 49 Whitegate Drive, Blackpool, England, FY3 9DG
Telephone: glace 0330 043 2155
Email: tom@towerenforcement.co.uk
Tower Enforcement & Collection Services Ltd is the data controller responsible for the personal information covered by this notice.
INFORMATION WE MAY COLLECT
We may collect and process:
• Your name, address, telephone number and email address
• Information submitted through our website or contact form
• Documents and attachments supplied with an enquiry or instruction
• Information concerning debts, payments, tenancies, judgments, court orders or enforcement instructions
• Identification and financial information where necessary
• Communications between you, Tower and relevant third parties
• Information provided by clients, creditors, solicitors, courts, public registers, tracing providers or other lawful sources
• Website usage, cookie and technical information
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Respond to enquiries
• Assess and administer instructions
• Provide debt-recovery, enforcement and related services
• Contact relevant parties regarding an outstanding matter
• Verify identities, addresses, debts and supporting information
• Comply with legal, court, regulatory and professional requirements
• Prevent fraud, protect legal rights and deal with complaints
• Operate, secure and improve our website and services
• Maintain appropriate business, financial and case records
OUR LAWFUL BASIS
Depending on the circumstances, we process personal information because:
• It is necessary to enter into or perform a contract
• It is necessary to comply with a legal obligation
• It is necessary for our legitimate interests or those of our clients, including recovering lawful debts, enforcing judgments, administering cases and protecting legal rights
• You have provided consent, where consent is required
• It is necessary for the establishment, exercise or defence of legal claims
We may occasionally receive sensitive personal information, including information concerning health or vulnerability. We only process this information where it is necessary, proportionate and permitted by data-protection law.
WHO WE MAY SHARE INFORMATION WITH
Where necessary and lawful, information may be shared with:
• Our clients and their authorised representatives
• Solicitors, courts and other legal professionals
• Authorised High Court Enforcement Officers and certificated enforcement agents
• Process servers, tracing providers and other professional service providers
• Website, email, document-storage and IT providers
• Regulators, law-enforcement agencies or public authorities
• Professional advisers and insurers
We do not sell personal information.
INTERNATIONAL TRANSFERS
Some technology or website providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
HOW LONG WE KEEP INFORMATION
General enquiries that do not become instructions will normally be retained for up to 12 months.
Client, case, financial and enforcement records will normally be retained for up to six years after the matter closes. Information may be kept for longer where required by law, a court, regulatory requirements, an ongoing complaint or the establishment, exercise or defence of legal claims.
Information will be securely deleted or destroyed when it is no longer required.
COOKIES AND WEBSITE INFORMATION
Our website may use necessary cookies and, where accepted, analytics cookies to understand website usage and improve its operation.
The website also uses services including GoDaddy hosting and Google reCAPTCHA. These providers may process technical information in accordance with their own privacy policies.
You can accept or decline non-essential cookies using the cookie controls displayed on the website.
YOUR RIGHTS
Depending on the circumstances, you may have the right to:
• Request access to your personal information
• Ask for inaccurate information to be corrected
• Request deletion or restriction of your information
• Object to certain processing
• Request the transfer of information you provided
• Withdraw consent where processing is based on consent
• Complain about how your information has been handled
Some rights are subject to legal exemptions, particularly where information must be retained or processed for enforcement, legal or regulatory purposes.
CONTACTING US
For questions about this notice or to exercise your data-protection rights, contact:
Tower Enforcement & Collection Services Ltd
49 Whitegate Drive
Blackpool
FY3 9DG
Email: tom@towerenforcement.co.uk
Telephone: 0330 043 2155
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
CHANGES TO THIS NOTICE
We may update this privacy notice when our services, legal obligations or data-processing practices change. The latest version will always be published on this website.